Order Processing Policy

At Sigarco, we aim to ensure that all orders are processed efficiently, accurately, and securely. This Order Processing Policy outlines how we handle orders from placement to shipment.

1. Order Confirmation

After placing an order on sigarco.com, you will receive an order confirmation email.
This email confirms that we have received your order but does not guarantee acceptance.
All orders are subject to review and approval.

2. Order Verification

To prevent fraud and ensure compliance with legal requirements, some orders may undergo additional verification.
We may contact you via service@sigarco.com to request further information if necessary.
Failure to provide requested information may result in order cancellation.

3. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be extended during peak periods, holidays, or due to high order volume.
Orders are not processed on weekends or public holidays.

4. Payment Authorization

All payments must be successfully authorized before order processing begins.
If payment is declined or flagged as high-risk, the order may be delayed or canceled.

5. Order Changes & Cancellations

Orders can be modified or canceled within 12 hours of placement.
After this period, or once processing has begun, changes or cancellations may not be possible.
To request a change, please contact us immediately at service@sigarco.com.

6. Stock Availability

All orders are subject to product availability.
In rare cases where an item is out of stock after purchase:
- We may contact you with alternative options, or
- Issue a full or partial refund

7. Packaging & Dispatch

Orders are carefully packed to ensure product integrity and discretion.
Once dispatched, you will receive a shipping confirmation email with tracking details.

8. Compliance & Restrictions

Sigarco reserves the right to refuse or cancel orders that:
- Violate local laws or regulations
- Involve restricted shipping destinations
- Appear fraudulent or suspicious

9. Responsibility of the Customer

Customers must ensure that all order details, including shipping address and contact information, are accurate.
Customers are responsible for complying with local import laws related to tobacco products.

If you have any questions regarding order processing, please contact us at service@sigarco.com. We are committed to providing a smooth and transparent ordering experience.