Return policy

At Sigarco, we aim to ensure customer satisfaction while maintaining strict quality and safety standards for our products. Due to the nature of tobacco products, our return policy is subject to the following conditions.

Eligibility for Returns

We only accept returns under these circumstances:

The item received is damaged, defective, or incorrect
The issue is reported within 48 hours of delivery
The product remains unused, unopened, and in its original packaging

For health, safety, and regulatory reasons, we do not accept returns or exchanges for opened or used tobacco products.

Return Process

To request a return, please follow these steps:

Contact us at service@sigarco.com within 48 hours of receiving your order
Provide your order number, a description of the issue, and clear photos (if applicable)
Our support team will review your request and provide return instructions if approved

Returns sent without prior authorization may not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund
If approved, refunds will be issued to your original payment method within 5–10 business days
Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item)

Exchanges

We only replace items if they are defective or incorrect. If you need an exchange, please contact us via email for assistance.

Non-Returnable Items

The following items are not eligible for return:

Opened or used tobacco products
Products damaged due to misuse or improper storage
Items returned beyond the specified timeframe

Order Cancellation

Orders may be canceled within 12 hours of placement
Once an order has been processed or shipped, it cannot be canceled

Important Notice

Customers are responsible for complying with local laws regarding tobacco products
Sigarco reserves the right to refuse returns that do not meet the above conditions

If you have any questions about our return and refund policy, please contact us at service@sigarco.com. We are committed to resolving issues fairly and efficiently.