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All products: Buy 2 get 5% off, buy 3 get 10% off, buy 5 get 15% off.

Shipping policy

At Sigarco, we strive to provide reliable and efficient shipping services to customers worldwide. Please review our shipping policy below for important details regarding order processing, delivery, and restrictions.

Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

  • In case of high order volume, processing times may be slightly delayed.

Shipping Methods & Delivery Time

We work with trusted international logistics partners to ensure safe delivery.

  • Standard International Shipping: 7-15 business days

  • Extended Delivery Areas: 15-25 business days, depending on the destination.

Please note that delivery times are estimates and may vary due to customs clearance, local regulations, or unforeseen delays.

Shipping Fees

  • Shipping costs are calculated at checkout based on destination, package weight, and selected shipping method.

  • Occasionally, we may offer promotional free shipping on qualifying orders.

Customs, Duties & Taxes

  • International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country.

  • These charges are the responsibility of the customer.

  • Sigarco is not responsible for delays caused by customs clearance processes.

Shipping Restrictions

  • Sigarco only ships to regions where tobacco products are legally permitted.

  • Customers are responsible for ensuring that their local laws allow the importation of tobacco products.

  • We do not ship to jurisdictions where such products are restricted or prohibited.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

  • Please allow a few days for tracking updates to become active.

Lost or Delayed Shipments

  • If your order has not arrived within the estimated delivery time, please contact us at service@sigarco.com.

  • We will assist in tracking your shipment and resolving any issues.

Incorrect Address

  • Customers are responsible for providing accurate shipping information.

  • Sigarco is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you have any questions regarding shipping, please contact us at service@sigarco.com. We are here to help ensure your order reaches you safely and efficiently.